We hope that you have been pleased with the service provided by Virtus Law Ltd. If, however you are unhappy with any aspect of the service you have received you should raise it with us so that we can do our best to address and resolve your concern.

In the first instance, please contact the person who has been handling your case or their manager to discuss your concerns and they will do their best to resolve any issues at this early stage.

If you wish to raise a formal complaint you may download a copy of our complaints policy here.

Our Complaints email address is Rossanna.schurink@virtuslaw.co.uk or you can write to Rossanna Schurink at Virtus Law Ltd, Suite 1D Arthur House, Chorlton Street, Manchester, M1 3FH.

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at https://ec.europa.eu/odr